Privacy Policy

1. Who We Are

Viva Agency s.r.o. ("we", "us", "our") operates the website https://www.vivaagencyproductions.com (the "Website").

We are committed to protecting your personal data and respecting your privacy rights under applicable data protection law, including the GDPR and applicable Slovak data protection legislation.

Lucia Cardenas Tomankova is identified as the responsible contact person. This designation does not by itself mean that she is formally appointed as the company's Data Protection Officer (DPO).

2. What Personal Data We Collect

2.1 Contact Form Data

When you submit an enquiry through our contact form, we may collect: your name; your email address; and the content of your message or enquiry.

2.2 Technical Data

When you visit the Website, certain technical information may be processed automatically, including: IP address; browser type and version; device type; operating system; pages visited; date and time of access; and technical information contained in server logs.

Analytics-related information is collected only where the applicable analytics technology has been enabled and, where required by law, after you have provided consent.

2.3 Cookie and Similar Technology Data

We may process information obtained through cookies and similar technologies. Further information is available in our Cookie Policy.

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

• to receive, process and respond to enquiries submitted through our contact form;
• to communicate with you regarding your enquiry or request;
• to operate, maintain and secure our Website;
• to protect the Website against fraud, abuse and unauthorised access;
• to improve our Website, services and user experience;
• to analyse Website usage where you have provided the required consent;
• to comply with applicable legal and regulatory obligations; and
• to establish, exercise or defend legal claims where necessary.

We do not sell, rent or trade your personal data.

4. Legal Bases for Processing

4.1 Consent

We rely on your consent where you have voluntarily provided consent for a specific processing purpose, such as certain optional cookies or analytics technologies. You may withdraw your consent at any time.

4.2 Legitimate Interests

We may process personal data where necessary for our legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.

4.3 Legal Obligation

We may process personal data where processing is necessary for compliance with a legal obligation to which Viva Agency s.r.o. is subject.

4.4 Performance of a Contract

Where applicable, we may process personal data where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: retained for a maximum of 24 months, unless a longer period is necessary for an ongoing business relationship, legal obligation or defence of legal claims.
• Server logs: generally retained for up to 12 months, subject to technical, security and legal requirements.
• Cookie and consent information: retained according to the applicable requirements described in our Cookie Policy.

6. Who May Receive Your Personal Data

We do not sell or rent your personal data to third parties. Where necessary to operate our Website or provide our services, personal data may be accessed by carefully selected service providers such as hosting providers, IT support, security providers, email service providers, and analytics providers (where authorised).

7. Your Data Protection Rights

Subject to the conditions established by applicable law, you may have the following rights:

• Right of Access — request confirmation and access to your personal data.
• Right to Rectification — request correction of inaccurate or incomplete data.
• Right to Erasure — request deletion where legal requirements are met.
• Right to Restriction — request restriction of processing in circumstances provided by law.
• Right to Data Portability — receive data in a structured, machine-readable format where applicable.
• Right to Object — object to processing based on legitimate interests.
• Right to Withdraw Consent — where processing is based on consent, withdraw at any time.

8. Cookies

We use strictly necessary cookies and similar technologies required for the operation and security of the Website. Where required by applicable law, optional analytics or other non-essential cookies are activated only after you provide valid consent.

For complete information, please read our Cookie Policy.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, social media platforms or other external services. We are not responsible for the privacy practices, content or security of third-party websites.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal data, including: encrypted HTTPS transmission; access controls; server and website security measures; CSRF protection; input validation and sanitisation; and security monitoring.

11. International Transfers

Depending on the hosting infrastructure, service providers and third-party services used, personal data may be processed outside the European Economic Area (EEA). Where required by GDPR Chapter V, Viva Agency s.r.o. will implement an appropriate legal transfer mechanism such as Standard Contractual Clauses or an adequacy decision.

12. Children's Privacy

Our Website is not specifically directed at children. We do not knowingly collect personal data from children where such collection is prohibited by applicable law. If you believe a child has provided personal data without the necessary legal basis or parental authorisation, please contact us at lucia.cardenas@vivaagencyproductions.com.

13. Changes to This Privacy Policy

Viva Agency s.r.o. may update this Privacy Policy from time to time. Any material changes will be published on this page with an updated "Last updated" date.